* URGENT - GERMAN TELESALES - LEADING EUROPEAN AIRLINE - Based in London
Posted:
14/05/08
Recruiter:
Recruitment Biz
Reference:
TRB 192
Type:
Permanent Vacancy
Language:
English, French
Salary:
£ 18500 Basic + excellent benefits
Benefits:
Location:
London
Description:
Referral fee: £900
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Languages required: German + English
My client is a leading European airline with operations in most of the popular destinations worldwide. To support their continuous expansion plan they are now looking for an experienced, German speaking telephone sales professional to join their award winning team.
Job Purpose
To be responsible for the effective handling of all incoming telephone calls from individual clients and travel agents, in line with The company service standards and to sell my clients products to targets set by the market place.
Main Accountabilities:
= Answering all telephone calls to company Standards,
= Using the computerised reservation system to make telephone sales for individual clients
= Promoting The company products in order to generate revenue
= Assisting clients with after-sales service eg. change of reservation
= Proposing additional services and information to clients to enhance customer service and loyalty.
= Providing service and assistance to the Travel Trade eg. Travel Agent.
= Assisting with in-house training of new staff when required.
= Assisting in specific projects as required by Management
= Promoting good working relationships with all employees and clients of The company.
Technical Skills:
= Fluency in English and GERMAN
= Computer literate – Windows
= Sales Skills – desirable but not essential
= Experience of dealing with clients either over the phone or face to face.
Personal Attributes:
= Team spirit and positive outlook
= Good listening skills
= Ability to handle difficult customers and work in a high-pressurised environment
= Excellent customer service over the phone – finding solutions to help our clients
= Self-motivation
= The flexibility/ adaptability to work in an ever-changing environment
This is an urgent position. If you are available please get in touch with me ASAP on 02072715577 / 07910392429 / shan@recruitmentbiz.com
