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Technical Support Engineer - Speaking native Spanish (M.A.) |
| Posted: |
09/07/08 |
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| Recruiter: | Undutchables |
| Reference: | 20080417-ZDXG |
| Type: | Permanent Vacancy |
| Language: | English, Hebrew |
| Salary: | |
| Benefits: | |
| Location: | The Netherlands |
| Description: |
Company description
Global company in storage management/open network environments.
HQ for Europe, Middle East & Africa is located at Schiphol-Rijk. Approximately 200 employees. Top ranking at Fortune's top 100 best companies to work for 2008.
Job description
Job summary:
You will be responsible for resolving multi-level technical support issues for Company Filer products. You will be providing multi-level technical support for diagnosing, reproducing, and/or fixing software/hardware issues such as:
- NFS, the UNIX remote file sharing protocol;
- CIFS, the Windows 2000 / 2003 remote file sharing protocol;
- Network Appliance's dedicated multi-protocol network file servers which feature an innovative architecture, optimized file system
- Write Anywhere File Layout (WAFL) and powerful proprietary micro-kernel based operating system - Data ONTAP - which features an integrated RAID protection for data security.
- Support client management applications - include database (relational / electronic mail) and regular file backup and recovery, server storage consolidation and monitoring tools.
Essential Functions:
- Resolve customer problems via the telephone, WEB, E-mail, Chat or AutoSupport (Automated E-mail response system)
- Be responsible for addressing customer technical issues through the use of technical expertise, knowledge base, and any tools which provide for the customer's success.
- Initiate, frame, diagnose, track and resolve customers' technical issues and address them immediately or escalate the case to the appropriate level of support in a collaborative manner.
- Will partner with other technical staff members in support of various processes of the case management cycle and other functions that may be assigned
Requirements
- Should possess a BS degree (or equivalent) in Computer Science, Electrical Engineering, or related field
- Has 3 (+) years experience in UNIX (including NFS) and/or Windows 2000 / 2003 system administration or technical support.
- Intermediate level networking knowledge is essential.
- Experience in one or more the following disciplines - SAN, Databases (e.g. Oracle, SQL Server), Data Protection and High Availability Systems (RAID, Clusters, Mirroring, Replication) - is highly desirable.
- Excellent communications skills and demonstrate the ability to communicate on varying technical levels.
- Good listener, creative, intuitive, problem solver, multitasker, knowledge sharer and able to generalize/handle ambiguity.
You must be independent, team player, self-confident and have the ability to manage stress.
Salary indication
Depending on background and experience
Selection procedure
If you are interested in this vacancy, you can apply below. Your application will be send directly to the recruiter in charge.
IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Please register yourself by filling in your personal details and attaching your CV on http://flexweb.undutchables.nl/.
Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.
We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.
Bezoek onze website voor meer informatie over deze vacature. |
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