• To provide support to new and existing customers on a range of company products
• To log calls from customers onto a database and follow procedures to resolve problems or issues.
• To provide and maintain strong, professional relationships with customers and show empathy for the customers at all times
• To demonstrate a high level of customer service when helping a customer and if necessary, to escalate complex issues to a more experienced agent.
• To make themselves available to receive calls for a minimum of 80% of their on-line time
• To provide feedback on a daily basis to the team leader of any emerging issues that have been discovered
Key Skills Required:
fluent in English and Danish ( with an understanding of Swedish and Norwegian )
