Your tasks
•Maintain client relationships through IT & Product support over the phone.
•Respond to incoming faxes and email
•Manage effectively all incoming incidents in a customer service environment.
Incident Management - 90%
Knowledge Management – 5 %
Training and development – 5%
The training
•1 week training Product Theory
•1 week training IT applications practical
•You are paid during the complete training period
The company
•Multicultural environment
•With a lot of possibilities for growth
Requirements
•Native Danish/Norwegian/Finnish/Swedish + Good Level of English
•Good IT notions
•Knowledge of MS office
•Good listening and communication skills
•Experience in customer service is an advantage
Working Hours Monday to Friday 09 – 18 h.
Benefits
•Inmediate incorporation
•Long term contract
•FREE languages courses in Spanish / Catalan
•Paid training over a period of 3 weeks
Salary
•Base salary: 14.584 € / gross / Year
•After 4 months: performance bonus 140€/gross/month upon evaluation
•After 6 months: performance bonus 500€/gross/year upon evaluation
•After 12 months: performance bonus 500€/gross/year upon evaluation
