Our client, a leading software developer with more than 40 million uses worldwide requires IT passionate language professionals to join their call centre team. The Customer Service Support team consists of 18 employees of whom 11 are part of the call centre offering customer service and technical support. The aim of the call centre is to deliver high quality support to our customers who use or would like to use our software applications.
Job Responsibilities:
The Customer Support Service Agent will be responsible for:
· Providing timely and accurate information and support to customers and partners.
· Professionally and expertly recognize and diagnose technical problems and provide accurate and timely solutions to the customer by telephone or via email.
· Accurately logging and detailing incidents in the support database.
· Providing a high level of customer support services addressing the needs of the customer within agreed department service level parameters.
· Researching and testing software problems where time allows.
· Improving the product line by reporting design and reliability problems and enhancements to development through the proper channels.
· Pursue quality and continuous improvement.
· Work closely with other department staff to meet the needs of our customers.
The Customer Support Service Agent will be required to have the following:
· Post-secondary qualification.
· Must be able to speak the following languages fluently – English, Dutch and one of the following languages in this order of preference, Italian or French.
· Experience and working knowledge of any type of software application with a view to be able to describe to someone how to install it and use it.
· Proven track record of using the following skills - analytical, troubleshooting, and public relations.
Due to the number of CVs received, only successful candidates will be contacted.
