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German Customer Service |
| Posted: |
26/08/08 |
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| Recruiter: | Sigmar Recruitment |
| Reference: | MAWGERCS01 |
| Type: | Temporary Vacancy |
| Language: | German |
| Salary: | €21,500 + Benefits |
| Benefits: | |
| Location: | Cork |
| Description: |
The successful candidate will work as part the group responsible for providing support to all customers of this clients online store, and Telesales teams, post-purchase. This support mainly relates, but is not limited, to; delivery queries, product returns, payment queries, and order cancellations.
This is not a technical support role.
Responsibilities:
Customer Service agents are responsible for answering inbound calls from customers, taking responsibility for answering the customer's question or resolving their issue, and ensuring that the customer is satisfied with the support they receive.
This will include, but is not limited to, the following activities;
• Searching internal systems for specific order details, eg, delivery information, payment, details, address verification etc.
• Navigating carriers' websites for logistics information.
• Communicating with other departments such as Logistics and Finance
• Detailed logging of all customer calls, written in English, in the relevant database.
• In-depth knowledge processes and policies, including knowing when to make exceptions to ensure customer satisfaction.
• Where necessary, making outbound calls to customers to keep them updated on their query.
• Pro-actively working on customer issues assigned via internal systems, until a solution is found for the customer.
Experience Required:
• 1-2 years customer service, consumer retail, or contact centre experience essential.
• Proven experience of successfully working to targets in a pressurised environment.
Personal Characteristics:
• Exceptional communication skills essential, including excellent listening skills, and the ability to maintain composure to positively deal with and resolve challenging customer queries.
• Strong customer focus and proven problem-solving skills are essential.
• High standard of written communications, both in mother tongue and in English.
• Good time management skills.
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| Key Skills Required: |
| Customer Service |
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