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MULTI-LINGUAL UNIX TECHNICAL SUPPORT ENGINEERS |
| Posted: |
22/08/08 |
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| Recruiter: | Sigmar Recruitment |
| Reference: | MWUNIX1 |
| Type: | Permanent Vacancy |
| Language: | Dutch, Flemish, French, German, Italian, Spanish |
| Salary: | Negotiable |
| Benefits: | |
| Location: | Cork |
| Description: |
We urgently require experienced Unix/Linux French, Spanish, Italian and German Technical Support Engineers.
Job Requirements
Applies systems level technical expertise and language ability in quickly resolving standard to moderately complex systems level customer issues.
Provides resolutions to an assortment of problems of moderately complex scope and uses judgement within defined practices and procedures.
Works as a member of a team to provide support and expertise for both pre and post sales support activities for the clients products.
Able to communicate effectively in language of country primary support.
Identifies, records and proactively revises current procedures to improve customer satisfaction.
Principal Duties and Responsibilities:
Applies technical expertise using standard operating and diagnostic protocols to quickly resolve standard to moderately complex system level issues that are negatively impacting product performance at customer sites in support of internal and external customers. Documents and reports design, reliability and maintenance issues.
Effectively communicates procedural and routine technical issues to internal and external customers in a highly stressful environment. Maintains a “closed-loop” communication style assuring all appropriate individuals are notified of problem resolution status.
Responsible for sharing all acquired knowledge concerning problem resolution with remote support personnel, Field and, as appropriate, Customers. Contributes to centralized problem identification and resolution database.
Willing to work a 7 day week roster and to be called upon during off-hours to become actively involved in resolving a customer issue. (Shift Allowance on offer)
Occasional travel, often on short notice, is expected.
Communicates effectively in local language to internal and external customers.
Performs other duties as assigned.
Skills:
Position prefers a Bachelor of Science Degree in Computer Science/related field or equivalent industry related experience.
Candidate must demonstrate working knowledge with major software/hardware vendor support methodology and procedures, strong working knowledge of one or more specialty areas within customer support such as Networking, UNIX, NT, MVS/VM , Software,
Open Host and Mainframe and reacts quickly to interrupt driven workload and handles multiple tasks simultaneously.
Candidate must demonstrate excellent customer service skills, organizational, interpersonal communication and presentation skills, including strong sense of urgency and professionalism.
Must have the ability to work independently, with minimal supervision and possess excellent research/technical skills.
Specific Job Skills
Good open systems knowledge e.g. Solaris, Linux and/or windows 2000/2003.
Knowledge of CISCO IP switches including SANtap.
Experience in configuring and supporting SAN infrastructure environments
Troubleshooting and diagnostic skills
Remote support position
Fluency in a second European language is essential (French, German, Italian, Spanish)
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| Key Skills Required: |
| Unix, SAN |
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