Finnish Customer Care Consultant required for Cork based Travel Company
RESPONSIBILITIES
Position holder will primarily be responsible for handling accommodation queries for members during or prior to their vacation
Resolution of member queries and administration
Candidates will be expected to work in a self-directed manner but will receive mentor support from Team Leaders and coaches.
EDUCATION & EXPERIENCE
At least 6 month experience in a customer service area
Fluency in Finnish & English is essential
Another European language is desirable
Strong customer services skills with the ability to influence others
A proven sales track record and customer care skills.
PERSONAL QUALITIES
Demonstrates ability to adjust to a strong learning curve in a fast paced environment
Motivation to continuously expand personal professional knowledge
Willingness to work towards achieving goals in a changing and challenging environment
Multi-Tasking – ability to concentrate/divide attention between a number of tasks at once
Analytical Skills – ability to root cause problems and put resolutions in place quickly
Resilience – ability to stay focused on job-in-hand/stay determined
Prioritise – ability to discern between critical and non-critical tasks and work accordingly
Listening – ability to detect potential problems proactively
Detail oriented – ability and willingness to be precise and accurate
Optimistic – striving to continually improve self-performance
Negotiation Skills – securing win-win agreements.
