Our NORWEGIAN team specialise in all areas of Customer service with one of Europe's finest Automotive clients, supporting calls and emails from customers & car dealerships.
As a Customer Service Representative you will be a Brand Ambassador for the client you are supporting, highly motivated, enthusiastic, sales / target driven and fully focussed on delivering results. You will be the first point of contact in our Front Office Operation for both existing and new customers either by telephone or email. This will be a perfect opportunity to use your excellent customer service skills and sales ability to ensure our customers are highly satisfied. This could be as a result of resolving any queries or concerns the first time they call, or recognising cross sell or up-sell opportunities that would benefit the customer.
Customer acquisition, retention and driving loyalty are at the heart of this role so you must be professional and have the ability to be confident, assertive and engaging when dealing with all potential and existing Customers.
Essential criteria:
• Fluency in English/Norwegian written and verbal communication skills
• Previous experience in customer service / customer acquisition / up selling
• Experience in database / customer management systems including excellent attention to detail when inputting and collating information
• Excellent telephone manner including competent questioning skills.
Rewards
• £13520 + bonus performance (£16000 average)
• Continuous paid training on the latest technology
• Private Health Insurance
• 25 days holiday entitlement + extra entitlements
• Discounted local gym membership
• Performance bonuses
• Potential for rapid advancement in many fields, and throughout 17 countries!
• Free Parking, close proximity to city centre by bus or train
• Death in service Benefit (annual salary x 4)
• Relocation Package
Key Skills Required:
• Fluency in English/Norwegian
You should not be asked to provide your bank account details when applying for a job. If you do see a vacancy requesting bank account details please contact our Support Team at support@multilingualvacancies.com
