Swedish Speaking Partnership Executive

Recruiter
Location
Telford, Shropshire
Salary
Competitive + private healthcare, travel insurance, bonus scheme and many more!
Posted
16 Sep 2016
Closes
31 Oct 2016
Fluent Language
Nordic Languages, Swedish

JOB DESCRIPTION

Job Title: Swedish Speaking Partnership Executive

Location: Telford (commutable within West Midlands, Shropshire and Staffordshire)

Salary: Competitive + Benefits (Benefits include private healthcare, travel insurance, bonus scheme and many more)

Job type: Full-time and Permanent

This is an exciting opportunity to join a dynamic, international team within the digital marketing industry. Digital marketing is a fast-paced, challenging and innovative environment and this role offers you the opportunity to learn a wide variety of new skills, with excellent progression opportunities.

You will be responsible for delivering a high standard of customer service, alongside a wide variety of administrative tasks and processes. A typical day would involve responding to incoming enquiries, troubleshooting issues and liaising with other internal departments to reach a resolution. You would need to manage the customer service element of the role alongside more operational tasks, such as quality control measures, communication activities and business development tasks - all whilst still achieving deadlines and Service Level Agreements (SLA’s).

The successful candidate will be results focussed and passionate about delivering a high standard of customer service. They will thrive under pressure by remaining positive, organised, proactive and always able to demonstrate excellent communication and team working skills.

Key Responsibilities:

  • Organise and prioritise multiple tasks with varying deadlines, whilst adhering to outlined SLAs.
  • Act as the first line contact for all incoming enquiries - mainly via email, in addition to a low number of telephone calls.
  • Complete a variety of administrative processes and tasks, requiring keen attention to detail and accuracy.
  • Build strong relationships with regular contacts, identify commercial opportunities and carry out structured business development activities.
  • Be involved with the delivery of proactive projects, to further improve service quality and customer experience.
  • Problem solving; creative and quick thinking is essential.

Key Requirements:

  • Fluent in written and spoken Swedish & English.
  • Organised and proactive with good time management skills; able to meet tight deadlines and cope well under pressure.
  • Team work is an essential part of the role and you will need to embody these 5 values in your day to day work and approach;
  • Collaborative, Analytical, Optimistic, Determined and Daring.
  • Customer service minded with strong listening and communication skills.
  • Team player with a flexible approach and positive, can-do attitude.
  • Solutions oriented with good problem solving skills.
  • Results driven, determined to succeed and constantly challenge set goals and targets.
  • Analytical with good attention to detail.
  • Proficient Microsoft Office skills (Excel in particular).

Full training will be provided, but desirable attributes below would be an advantage;

  • A degree and/or equivalent commercial experience
  • Proven track record in a customer-facing role
  • A basic understanding of the online/digital/affiliate sector
  • Basic knowledge of html, javascript etc.
  • Any additional European language skills

All applications welcomed, including graduates.

Please click the APPLY button to send your CV for this role.