Northern Ireland. Global BPO with worldwide known clients. German speakers.
Full-time (40 hours per week) and temporary position (3 months contract) with opportunity to be extended.
We are looking for candidates with good English skills, with previous experience in customer service or technical support.
MGI Recruitment is a multilingual recruitment agency specialised in Sales, IT and Support Roles committed to help and guide you to find your next Professional Challenge!
Our Client, a world-renown manufacturer and supplier of peripherals, gaming & audio devices, web cameras, security systems and harmony remotes, is looking for 2 Dutch Speakers to join their Technical Support Team in Belfast, Ireland.
Are you looking for a Professional Challenge?
Belfast is a bustling and beautiful city with exceptional historic landmarks! Northern Ireland’s largest city is the perfect blend of traditional and modern culture!
As a Technical Support Representative, you will be the first point of contact for both existing and new customers either by telephone or email.
Do you have Top Notch Customer Service Skills? We need you on our Team!
This is the perfect opportunity for you to use Communication skills to ensure customer satisfaction, timely resolution of customer issues and drive loyalty.
- Provide a pleasant customer service experience, via a variety of media channels (phone/email), treating each customer in a courteous manner, greeting them and answering every question pleasantly and efficiently.
- Take ownership on all customer queries ensure that they are addressed directly or escalated to the appropriate channel
- Enter customer details and other information in an accurate and efficient manner to the relevant systems
- Fluent in German and English
- Experience in phone/email-based customer service or technical support will be a plus
- Experience in maintaining detailed updates in database / customer management systems
- Self Motivated with an attitude towards learning new skills
- Excellent organisational skills and have the ability to multi-task with ease
- Be approachable and demonstrate a ‘’CAN DO’’ attitude
- Excellent PC Skills
What are we offering?
- £7.20/hour + bonuses
- Health insurance, dental and eye care reimbursements
- Private and pension plan Insurance
- Up-to-date technology training
- Relocation package
- Childcare voucher scheme
- On site canteen
- 29 days holiday entitlement + extra entitlement
- Free Parking
- Career Advancement
Are you worried about Relocating?
We will provide you all the guidance you need!
- Travel costs will be reimbursed up to the cost of 150 euros
- Accommodation provided up to the first seven nights
- Mobility from the airport to the hotel
- Relocation advisors who will assist you get settled, opening a local UK bank account and arranging a National Insurance number
If you would like to get more information about this opportunity, please get in touch.
Send your updated CV to firstname.lastname@example.org
This position is not for you but you know someone who could be interested? Why not refer a friend and we will give you €150 if their application is successful!
For more information and employment opportunities check out our website mgirecruitment.com or try http://www.facebook.com/mgirecruitment