Junior Dispute Clerk with German and English

Location
Warsaw (PL)
Salary
Competitive local salary
Posted
21 Sep 2016
Closes
21 Oct 2016
Ref
00377974

Accenture is a global management consulting, technology services and outsourcing company with approximately 189,000 people in 49 countries. If you join Accenture you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.

Want a truly international experience? Start your career journey at our Accenture office in the dynamic city of Warsaw!

Accenture is looking for a German speaker to join our team as a Junior Dispute Clerk. This is an excellent opportunity for starting your career with one of the world´s leading global companies while working in the vibrant capital of Poland.

Responsibilities

  • Timely handling of incoming customer complaints and queries via phone and e-mail
  • Identifying the cause and validity of complaint, analyzing of overdue receivables
  • Preventing reoccurrence of complaints by cooperating with the Billing Team
  • Communicating internally between departments to ensure the correctness of invoices and customer satisfaction
  • Delivering a consistent and professional level of service and maintaining good customer relations
  • Reporting the results of work in the area of outstanding receivables
  • Achieving set revenue targets and call quality objectives

    Are you the person we are looking for?

  • Fluent in German and English
  • Experience from Accounts Receivable or Customer Service is an advantage
  • Ability to work analytically within a problem-solving environment
  • Excellent communication and interpersonal skills
  • Strong organizational, multi-tasking, and time-management skills

    What we offer

  • The chance to gain valuable international work experience while working in a German team
  • Experience with a range of Clients and technology solutions which provides professional relevance
  • Operating according to Lean Six Sigma philosophy
  • Collaborating and learning from diverse and talented colleagues helps you to “raise your game”
  • Trainings and development tailored to help you achieve your potential
  • Opportunity to engage in Corporate Social Responsibility initiatives
  • We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many more
  • Social benefit packages including: private medical care, Benefit sport club cards, life insurance

    Does this sound interesting?

    Please send your CV and Cover Letter in English to nadine.borges@accenture.com.

    For more information about a career at Accenture, please visit www.accenture.com/pl-en/careers or send an enquiry to nadine.borges@accenture.com.