Turkish Customer Care Agent - Malta

Malta (MT)
27 Sep 2016
27 Oct 2016
Turkish CCA - BC

·         Promptly and efficiently deal with customer enquiries or complaints via any communication channel offered (e-mail/phone/chat) within set service level agreement levels

·         Respond promptly to customer enquiries

·         Handle and resolve customer complaints

·         Obtain and evaluate all relevant information to handle enquiries and complaints

·         Direct requests and unresolved issues via the correct channels

·         Report and follow up technical issues reported by clients

·         Keep an accurate record of enquiries, comments, complaints and actions taken

·         Follow up on customer interactions

·         Keep records of customer interactions and transactions

·         Work on a shift basis to meet customers’ requirements, solve their problems and thus encourage future business

·         Take a pro-active approach in foreseeing possible delays or complications and plan strategies to avoid or minimise them

·         Take a pro-active approach towards procedures or working practices to improve customer service efficiency

·         Help the company with translation efforts as required

·         Perform customer verifications, Know Your Client procedures within the set guidelines

·         Communicate and co-ordinate with internal departments

·         Building interest in our products and services within our client base. Work with the Head of ‘Customer Care’ and ‘Marketing’ to carry out promotional campaigns around major sporting events

·         Any other tasks as may from time to time be allocated