German speaking Customer Support M- alta
- Answering customers enquiries for company via phone, email and live chat in a timely and professional manner
- Providing customer support on gaming, financial, technical and any applicable issues related to the customer support department
- Working together with the Payments/Fraud department to solve problems regarding customers questions
- Working together with the Payments/Fraud department to manage customers withdrawals
- Working together with CRM and Tech department to solve problems and improve the system and give the customers a better service
- Assist Marketing department/Country Manager with local promotions and be updated on activities in the local market
- Understand and follow procedures for the Customer Support department and report any aberration to the closest manager.
- Previous experience within a customer service environment or within the iGaming industry would be a plus
- Good communication skills, both written and oral, in a German and English is a must
- Ability to listen and come up with solutions to customers problems
- Ability to work independent and as a part of a team
- Work well under pressure
- Be flexible when it comes to working hours
- In this role, we are looking for someone with an energetic and driven personality, with a strong entrepreneurial spirit, who embraces the possibility of truly making a difference within our organisation.