Customer Service (Dutch & English)

Frankfurt am Main, Hessen
30000 - 38000 Euros per annum (depending on experience)
29 Sep 2016
29 Oct 2016
GFAW Dutch

My client, a leading global provider of payment solutions, with a presence throughout Europe are currently looking for a Customer Service Agent with Fluent Dutch and English language skills to join their team in Frankfurt!

Customer Service Agent (Dutch & English)
Frankfurt, Full-time, Permanent, GFAW

The Role:

In this role you will be responsible for taking incoming calls from Premium Clients regarding the products, service and accounts. In summary your daily tasks will include the following:

•    Answering customer inquiries via telephone and email
•    Control and process of customer requests and orders
•    Proactive collaboration with internal departments to solve customer enquiry
•    Daily responsibility for your KPI’s
•    Keeping a clear record of inquiries and feedback

The Requirements:

You should have ideally gained some initial experience from a Customer Service role. Other requirements include:

•    Fluent Dutch and English skills
•    Comfortable speaking to customers via telephone
•    Adaptable
•    Good MS Office skills

If you are interested in the above mentioned role, please send me your English CV to Anna via

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