German speaking Disputes and Chargeback Case Handler

Location
England, Buckinghamshire, Milton Keynes
Salary
£17990 - £18990 per annum
Posted
29 Sep 2016
Closes
27 Oct 2016
Ref
SMAPTG
Contact
Alex Poyot
As a Disputes and Chargeback Case Handler you will be responsible for processing payment complaints initiated by German speaking customers. Using your investigative skills you will determine which chargeback reason code best fits the case and process accordingly, ensuring the customer is kept up to date.

If you are looking for a normal 9-5 position this isn't for you becuase no two days are the same. However on a typical day you can expect to carry out the following tasks;
*Deliver a high standard of customer service
*Ensuring you follow the chargeback procedure in accordance with Visa and MasterCard
*Taking ownership of cases and ensuring a high standard of work at all time
*Speaking to leading bank cardholders and branches about ongoing cases
*Writing letters regarding cardholder disputes
*Translating documents from German to English