German Speaking Tech Helpdesk - Bulgaria

€14k - 16k per year + relocation assistance
03 Oct 2016
03 Nov 2016
Steven Moore

The German Speaking Technical Helpdesk

Sofia, Bulgaria

€900 per month after tax + relocation assistance (up to €150 for travel reimbursed and 7 nights hotel accommodation provided)

Duties and Responsibilities:

  • Accepts requests through different communication channels, logs and indentifies the problem;
  • Respond to customers via phone/mail/web. Manage customer expectations by taking into consideration customers’ entitlement and identified customer issue;
  • Keep customers informed, set and follow up on commitments, keep precise case documentation and case ownership;
  • Meet deadlines and deliver services according to customers’ service level agreements;
  • Develop working knowledge of supported products and technology as well as applicable technical support tools.

Required Skills:

  • Excellent level of written and verbal communication in German
  • Fluency in English;
  • Analytical and troubleshooting skills;
  • Customer handling skills;
  • Ability to prioritize tasks and manage time efficiently working with minimal supervision;
  • Ability and willingness to learn new technologies, expand knowledge and solidify expertise in the Information Technologies field;

The offer:
∙ Extensive training programs;
∙ Environment that stimulates achievement and excellent customer service;
∙ Competitive remuneration package;
∙ Work in a challenging and pleasant business environment;