German Speaking Customer Service Administrator

Location
Cambridgeshire
Salary
£20k - 23k per year + Relocation
Posted
03 Oct 2016
Closes
03 Nov 2016
Ref
sm89807899
Contact
Steven Moore

German Speaking Customer Service Administrator

Cambridgeshire, England.

£20-23k per year depending on shift pattern.

Mainly non phone order processing, although some calls will be involved.

Role Purpose:

Customer Service Administrators always aim to promote the highest levels of service excellence and positively contribute to achieving the delivery of quality customer care.

The Customer Service Administrators provide expert support by building and development customer relationships as well as interpreting sometimes complex queries, initiating the appropriate action, and ensuring effective resolution of all requests.

Key Responsibilities:                                                                                            

  • Answer incoming German language customer queries and process incoming customer requests via email using ticket management software.
  • Process customer orders via email, web forms, faxes.
  • Make outgoing phone calls to German speaking customers when required to sort out order details.
  • Develop relations with new and existing customers.

 

  • Be available when requested to receive in-coming German speaking customer queries via telephone.

Experience required:

  • Passionate about delivering excellent customer service.
  • Must be fluent in both oral and written English and German.
  • Excellent IT skills. Knowledge of sales process and ordering systems is desirable but not essential.

37.5 hours per week Monday to Saturday between 7am and 7pm.

or

A two week shift rota on a “223” basis (Week 1: Monday, Tuesday, Friday, Saturday, Sunday. Week 2: Wednesday, Thursday) 10.75 hours per day working from 7am to 7pm.

 

Recruitment Direct is acting as a recruitment agency.