Technical Support Specialist with German (01OBP)
Sofica Group, founded in 2004, is the fastest growing BPO Company on the Bulgarian market. We are part of TeleTech Holdings Inc., a leading global provider of technology-based customer engagement solutions. Our experience allows us to provide services to leading local and global clients.
Being a Sofica-Group employee will place you in an exciting fast-paced career, where you can go as far as your ambitions can take you. We are proud of our team of young and talented multilingual speakers. We value our employees by providing learning and development opportunities that give them a growth oriented culture and a stimulating and positive work environment.
Here at Sofica-Group, we provide our employees with:
• Extensive training programs;
• Environment that stimulates achievement and excellent customer service;
• Competitive remuneration package;
• Access top notch business best practices;
• Work in a challenging and pleasant business environment;
So join our team of upbeat professionals and support some of the most successful organizations on the planet! It is people just like YOU that make Sofica Group a great place to work at.
Your main responsibilities will be related with:
- Respond to emails and phone calls promptly and in accordance with established procedures;
- Provide technical support to customers (trough e-mail and phone);
- Track the cases and CSAT results following the processes;
- Follow up with the customers until problem is resolved;
- Monitor the relevant queues;
- Follow up on cases assigned, creation of new cases according to the processes; with minimal supervision
Do you have the following?
- Excellent level of German or French language;
- Excellent level of English language;
- Excellent customer handling skills;
- Excellent communication skills;
- Ability to prioritize tasks and work with minimum supervision;
- Experience in customer handling or IT background will be an advantage;
Then be part of our global team of more than 40,000 employees in over 18 countries worldwide!
Apply for Technical Support Specialist with German (01OBP)
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