Customer Consultant position for Danish Speakern in Boxtel, Netherlands.

Location
Boxtel / Netherlands
Salary
Competitive Salary + Relocation package
Posted
04 Oct 2016
Closes
04 Nov 2016
Ref
HCBXDACSVR

Our client provides services in Europe before, during and/or after the purchase of a product or services. They are the best when it comes to deal with Information technology, personal storage, climate control, home security, video, audio, internet security, software etc.

Job summary:

Assist customers with installations, troubleshooting and problem solving in an efficient and customer friendly manner and thus delivering a positive customer experience

Main tasks:

  • Answering inbound contacts (phone, email, web chat) from customers
  • Troubleshooting, diagnosing and resolving any product related questions or problems
  • Logging customer details, documenting the problem and escalating whenever necessary
  • Ensuring customer satisfaction in all customer contacts

Required skills and competencies:

  • Fluent in Danish and Advanced English
  • computer literacy
  • able to follow procedures
  • good troubleshooting skills
  • excellent customer service skills
  • good typing skills and able to multitask
  • contact centre working experience is advantageous
  • self-starter
  • resilience

The benefits:

  • Attractive salary with an additional bonus
  • Excellent relocation package
  • Professional training
  • Possibility of career progress

Please, send your most updated CV to vanessapr@mgirecruitment.com

I am looking forward to hearing from you.