Technical Support Specialist fluent in Hungarian (01PRH)
TeleTech [previously known as Sofica-Group], is the fastest growing BPO Company on the Bulgarian market. Our experience allows us to provide services to leading local and global clients. At TeleTech, we are proud of our team of young and talented multilingual speakers. Our employees join a global team of 40,000 who speak 49 languages in 80 countries. We provide learning and development opportunities that give them, a growth oriented culture, and a stimulating and positive work environment. When you join our team, you are more than just an employee. You are a member of the TeleTech family. That's why we offer benefits and perks that support your quality of life, goals and future needs. Here we provide our employees with: • Extensive training programs; • Environment that stimulates achievement and excellent customer service; • Competitive remuneration package; • Access top notch business best practices; • Work in a challenging and pleasant business environment; In this position, you will… Track the cases and CSAT results following the processes; Follow up with the customers until problem is resolved; Monitor the relevant queues; Follow up on cases assigned, creation of new cases according to the processes; Do you have the following? Excellent level of Hungarian; Working level of English language; Excellent customer handling skills; Ability to prioritize and work under their own initiative; Experience in customer handling will be an advantage; So join our team of upbeat professionals and support some of the most successful organizations on the planet! It is people just like YOU that make TeleTech a great place to work at.
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