German Concierge Service Specialist

Location
England, Surrey, Redhill
Salary
£17500 - £19000 per annum + Shift & allowance
Posted
07 Oct 2016
Closes
28 Oct 2016
Ref
SMJM/329755
Contact
Joshua McClean
German Concierge Service Specialist (reference: SMJM/329755)

My client, an international travel insurance company, is looking for high calibre German speakers to join their team in Redhill, Surrey. This is a perfect opportunity to join an established organisation that offers fantastic training and development opportunities.

The purpose of the role is to deal with customer requests relating to travel insurance. You will be handling questions that coming in day or night anywhere in the world and seeking the best solution. You will take full ownership of customer accounts and deliver high level customer support.

Here are some of the main duties and responsibilities:
- Answering incoming calls in both German and English
- Managing customer and VIP accounts
- Working to service level agreements to ensure high level customer service is delivered
- Updating records and databases
- Share knowledge on travel destinations, events and suppliers

The salary for this position will be £17,500 to £18,000 per annum with additional allowances for shift work and language skills.

The working rota is 4 days on and 4 days off and the shifts are 10 hours per shift.

The ideal candidate will:
- Be fluent to native level in German
- Fluent in English
- Have some previous experience in customer service
- Highly organised and have great attention to detail
- Be computer literate
- Be motivated by delivering high level customer service

My client are looking for successful candidates to start on the following dates:

31st October 2016
14th November 2016
28th November 2016

If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.