Customer Service Advisor (IT HelpDesk)

Recruiter
Location
Kraków / Katowice (PL)
Salary
In addition to the salary: benefit package (medical care for whole family, life insurance, gym,etc.)
Posted
11 Oct 2016
Closes
11 Nov 2016
  • NO EXPERIENCE REQUIRED
  • EUROPEAN CITIZENSHIP REQUIRED
  • OPEN VACANCIES IN CUSTOMER SERVICE, FINANCE & ACCOUNTING, CREDIT MANAGEMENT, HUMAN RESOURCES, INFORMATION TECHNOLOGY.

Location: Cracow / Katowice (PL)

Job description:

  • Handling incoming phone calls / e-mails from customers regarding technical issues related to: hardware, software and network

  • Delivering professional and prompt service to the customers

  • Keeping records of all customers’ inquiries in the reporting system

  • Analyzing and resolving most common inquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem

  • Sending more complex inquiries to the relevant IT Support Team

Candidate’s profile:

  • Fluent in one of the required language both verbal and written.
  • Good knowledge of English
  • Excellent verbal and written communication skills
  • Ability to work in a team
  • Basic experience in Windows XP (Windows 7 would be an advantage), MicroSoft Office and MicroSoft based applications
  • Good knowledge of MS Word and MS Excel
  • Experience in customer service would be an asset
  • Basic technical support experience an advantage but not necessary
  • Flexible, well-motivated team player, ability to work under pressure

What we offer:

  • Work in multinational company for  well - known, global brands, supported by 6000 professionals in 30 languages
  • Clearly defined career path (experts or managers), wide range of trainings - over 20 000 online trainings and books also available at home, trainings in classroom, funding for learning foreign languages
  • You will learn best practices and global business from experts. Over 900 certificated professionals in the field of PMP, SAP, ACCA, etc.
  • You will work in an inspiring atmosphere. 
  • In addition to the salary you will receive attractive benefit package (medical care for whole family, life insurance), flexible forms of employment (FLEXI Program).
  • You can recommend friends in Referral Programand collect awards! Our offices are conveniently located with “Bicycle-friendly” certificate!

Apply immediately - We will be happy to get in touch with you and provide more details.

Referral program: If you have friends who look for a job and would find this opportunity attractive, send their CVs to us. If your friend is hired, you will be rewarded with 100 euros.