Customer Support Agents - German speaking

Location
Berlin
Salary
€23k per year + bonus
Posted
11 Oct 2016
Closes
11 Nov 2016
Ref
s7867676b
Contact
Steven Moore

Customer Support Agent - German speaking

 

Berlin, Germany

€23k + bonus

 

 

As a Customer Support Agent, your primary responsibilities will be to provide telephone and email support to small and new accounts.

 

Customer Support Agents support and troubleshoot Product issues, provide information and support regarding risk policies and practices, educate customers concerning dispute processes, and assist in determining resolution for customers. 

The duties require excellent interpersonal and professional business writing skills, as there is significant interaction with customers, as well as other departments.

 

Candidates must speak native level German and have at least 12 months customer service experience (does not have to be in a call centre environment could be in a shop, hotel etc) and good general IT skills.

 

If relocating from outside of country relocation assistance can be provided.

Recruitment Direct is acting as a recruitment agency.