French Speaking Customer Feedback Management Agent Job

Recruiter
Location
England, Merseyside, Liverpool
Salary
£15054 - £17458 per annum + benefits
Posted
11 Oct 2016
Closes
25 Oct 2016
Ref
Liv FR 01
Contact
Manpower UK
Manpower is recruiting for French Speaking Customer Feedback Management Agents to work for our client who is a leading international supplier of Business Process Outsourcing solutions for complex, technology-driven services based in Liverpool City Centre

As a French Speaking Customer Feedback Management Agent, your main responsibilities will be to:

* Handle varied customer service calls, emails and social media enquiries
* Provide professional, accomplished communication to a wide range of customers, including VIPs
* Ensure excellent customer service to all customers with a right first time approach .

The ideal candidate will have:

* Excellent communications skills with particular emphasis on phone and written correspondence.
* Fluent/proficient level of French in addition to English and enjoy working on a multinational team.
* Excellent PC skills and good working knowledge of all MS applications
* Previous working experience in a customer care environment
* The ability to work independently and in a structured way and are able to take decisions based on your own research findings.
* Experience of working to targets/deadlines
* Flexibility with regards to working hours, motivated and goal-driven and take on responsibility for your work.
* Excellent communication skills

You will be working 37.5 hours per week, Monday - Friday shifts will vary.

The successful candidate will receive a performance-related bonus, an eye care voucher and a subsidised car park fee . You will also receive free tea, coffee and fruit, as well as a cycle to work scheme.

Interested? Apply now!