Customer Support Manager - Malta

Location
Malta (MT)
Salary
doe
Posted
12 Oct 2016
Closes
12 Nov 2016
Ref
CSM - BC

This role will play a key part in building and strengthening the Customer Support department.

 

The key focus of this role is to ensure a high quality of service and aligning CS department’s service with the goals and objectives of the business

 

Duties:

 

  • As Customer Support Manager, you will be responsible for support and managing the current team as well as helping the team to grow; both in skills and size.
  • As issues are raised and identified by your team, you will be responsible for communicating these with internal departments.
  • Budget management for the support team with relation to staffing costs.
  • Ensure your team and service levels are compliant with the company’s regulated markets.
  • You are also responsible for the training and development of your team to ensure they have the skills and knowledge necessary to carry out their position.

 

What is required?

 

  • Experience in customer service management
  • Strong knowledge of the gaming industry.
  • A team player with Leadership and Motivational skills,
  • Helpful, diplomatic and honest individual
  • Excellent communications skills
  • Great reporting and presentation skills
  • Good at surfing the web, using CS-Tools and MS Office