Dutch speaking Technical Support - Dublin/ Cork

Location
Ireland
Salary
doe
Posted
13 Oct 2016
Closes
13 Nov 2016
Ref
DUTCHTS - BC

A fantastic opportunity not to be missed for an experienced customer service agent with a keen interest in technology! This is your opportunity to join a growing global brand with huge scope to progress your career!

Key Responsibilities

  • Act as a point of contact for all customers that focus on Nest hardware, software and services.
  • Maintains ownership of cases through final resolution.
  • Nest support policies.
  • Troubleshooting.
  • Effectively communicates with team members and customers.
  • Working with internal systems and documenting each call via a client ticket system.

Essential Requirements

  • Fluent in Dutch and English (both written and Verbal).
  • At least 6 months experience in a  busy call centre environment and/ or high volume retail customer service.
  • Be tech savvy with a keen interest in consumer based electronics.
  • Critical  thinker with  exceptional time management and prioritising skills.
  • Ability to work changing shift pattern and weekends.
  • Immediately available.