Senior Courier with various languages - Europe
JOB TITLE: Senior Courier
REPORTS TO: Area Manager
Our Senior Couriers are responsible for every aspect of our customer’s holiday experience while they are on site. Your duties will include delivering exceptional customer service, problem solving, cleaning,preparing, and providing general maintenance to accommodation through the season. You will also need to lead and motivate a team and give regular feedback to staff on their performance.
If you are a French speaker you may be placed on one of our selected Canvas and Tohapi camp sites where we offer both products. Our Tohapi product is sold through the French markets and operates on a deposit
basis. This is a great opportunity to use and improve your language skills.
KEY TASKS AND RESPONSIBILITIES
■ Participate in montage and demontage as and when required, ensuring compliance with Health and Safety guidelines and in accordance with standards and procedures.
■ Montage-clean and prepare units, prior to customers’ arrival, ensuring that they hold a complete inventory.
■ Cultivate and maintain good working relationships with the camp proprietor and campsite staff, ensuring the smooth running of the Canvas/ Tohapi operation on the site. Regular communication must be maintained throughout the season with the Area Support Manager, colleagues and the Recruitment and Welfare Department.
■ Clean all units on site throughout the season, ensuring that they are clean and tidy at all times,including those units used for reception, storage of equipment and staff accommodation.
■ Carry out maintenance to ensure that accommodation appearance and company standards are met throughout the season. Ensure the product is delivered as advertised.
■ Manage the day to day running of the site including planning and allocation of mobile homes, Staff Rotas and time off.
■ Reflect the appropriate Company Image at all times, ensuring correct uniform is worn at correct times and that guidelines regarding corporate identity, dress code, and alcohol code are rigorously upheld.
■ Ensure that local information on notice boards is kept up to date and that information is added, where possible, to enhance the level of customer service.
■ Provide each customer with a personal welcome on arrival and ensure a high level of customer satisfaction through provision of immaculate accommodation, relevant information, and problem solving.
■ Monitor the quality of campsite facilities, as laid out in Health and Safety Guidelines, immediately notifying the Campsite Owner and Area Manager of any discrepancies.
■ Complete all necessary paperwork promptly and accurately, ensuring that expenditure does not exceed set budgets and is substantiated by appropriate receipts, to be submitted to Area Support Manageralong with expenses sheet upon request.
■ Work in a flexible manner in order to achieve the overall objectives of the Company. You will be askedto work on other camp sites from time to time throughout the season.
Note: As a Senior Courier you will be responsible for managing up to 5 people.
■ Canvas Couriers
■ Canvas Maintenance Technicians
■ Operations, Recruitment and Welfare Department
■ Canvas Sales and Customer Care Team
■ Product Delivery Coordinators
■ Campsite Owners and Site Staff
■ Local Repair Sources
■ Linen Suppliers
■ Product Delivery Coordinators
SKILLS/KNOWLEDGE/EXPERIENCE REQUIRED TO FULFILL JOB ROLE
■ Good spoken and written English
■ At least 1 year’s driving experience – required be over 21
■ Basic knowledge of Word and Excel
■ People management experience
■ Customer service experience
■ Practical Maintenance skills and Knowledge
■ Lead and motivate a team
■ Administration, budgeting and accounting Skills
■ Communication Skills
■ Conversational language in French, Spanish,Italian, German or Dutch
■ Camping Industry Experience
The salary is approximately £1,246.20 per month (gross) for a Senior Courier (35 hours per week averaged out over the season), is paid monthly on the 20th of each month for the period of the 13th of the previous month to the 12th of the pay month (ie 8 days in arrears). Please note that the salary is subject to change due to exchange rate variations.
Accommodation, plus electricity and gas, are provided in addition to the remuneration package. The accommodation will take the form of a tent or a mobile home which you may share with other couriers or, in some cases, may be occupied by you alone.
We will deduct a £200 facilitation bond from your first full salary which we will return to you upon successful completion of your contract of employment.
We will also require you to go to a doctor with the job description and get them to certify that you are capable of fulfilling the duties of the role. We will need a copy of this before we make any travel arrangements for you.
You will be provided with insurance cover for emergency medical expenses.
You will be responsible for getting your own travel insurance to cover Baggage and Personal items.
You will be provided with a full uniform.
You will work a 6-day week.
You will get 2.5 days holiday per month which cannot be accrued.
Full training will be provided as well as a comprehensive handbook to assist you in your role. You will need to complete the Online Induction before your contract starts.
You will be expected to arrange your own travel within the UK.
You will be expected to book your return travel home and will be reimbursed a contribution on completion of your contract.
If you are successful all placements offered are provisional and may change due to operational needs.
Please note that we operate on a limited number of sites which allow our staff to take their own caravan, campervan or any animals.
Please note that cleaning is a large part of the Senior Courier Role.
Any offer of employment is subject to:
Two satisfactory references.
Receipt from HMRC of an A1 portable document.
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