Customer Service Representative with English and French or English and Dutch for Verizon (Ostrava)

Recruiter
Location
Czech Republic, Ostrava
Salary
Competitive salary
Posted
13 Oct 2016
Closes
13 Nov 2016

OKIN BPS is a leading company that provides business process services in the field of IT and telecommunications for the world biggest custommers.

Due to an ongoing expansion of our company, we have a new vacancy for an English and French speaker or English and Dutch speaker. This position is based in Ostrava, Czech Republic. If you enjoy communicating with people around the world, this might be the right opportunity for you!

RESPONSIBILITIES:
Supports the customers in all aspects through to problem resolution
Providing information to customers on the repair progress
Communication with internal teams in order to verify and resolve clients´ issues
Maintain strong professional relationships with all clients
Arranging escalation in case of delays


REQUIREMENTS:
Min. secondary education
Fluent English and French or Dutch is a must
Advanced PC skills
Problem solving personality with excellent communications skills
Resilience to stress and high level of flexibility
Reliability and attention to detail
Clean Criminal Record

 

WE OFFER:

Opportunity to cooperate with Verizon, one of the largest global Telco providers in the world
Full time employment
Multicultural, challenging and friendly environment
Daily use of languages
Extensive training and further career development (CISCO / ITIL Academy)
Other employee benefits