Customer service representative - French+German / French+Portuguese/ Portuguese+Spanish

Recruiter
Location
Czech Republic (CZ)
Salary
TBC
Posted
13 Oct 2016
Closes
13 Nov 2016
Ref
ML-2015-09-04
Job Type
Contract

OKIN BPS is a leading company that provides business process services in the field of IT and telecommunications for the world biggest custommers.

Currently we are looking for "CUSTOMER SERVICE REPRESENTATIVE" to work with VERIZON:

RESPONSIBILITIES:

*Works as an advocate for the Clients and handles their requests
*Creates tickets in the system with the reported failures, checks and processes the requests
*Interacts with internal employees in order to verify, resolve and deliver the customers’ requests
*Updating and correcting the information in the database
*Provides information to customers on the progress of the requests
*Arranges escalation in case of delays

QUALIFICATION AND EXPERIENCE:

*Minimum secondary education
*Very good level of English and French, Spanish or Portuguese
*Excellent communication skills with strong focus on clients
*Problem solving personality and "can-do" attitude
*Reliability and attention to detail
*Advanced PC skills
*Clear Criminal Record

EMPLOYMENT OPPORTUNITY AND BENEFITS:

*Full time contract
*International environment and daily communication in foreign language
*Extensive training and further career development
*Challenging and friendly environment
*Employee benefits