Customer Service Representative with English and one of these: French, Swedish, Dutch

Recruiter
Location
Czech Republic, Ostrava
Salary
Competitive salary
Posted
13 Oct 2016
Closes
13 Nov 2016
Job Type
Contract

OKIN BPS is a leading company that provides business process services in the field of IT and telecommunications for the world biggest custommers.

Due to an ongoing expansion, we have new vacancies for bilingual speakers. These positions are based in Ostrava, Czech Republic. If you enjoy communicating with people around the world, this might be the right opportunity for you!

RESPONSIBILITIES:

  • Supports the customers in all aspects through to problem resolution
  • Providing information to customers on the repair progress
  • Communication with internal teams in order to verify and resolve clients´ issues
  • Maintain strong professional relationships with all clients
  • Arranging escalation in case of delays

REQUIREMENTS:

  • Min. secondary education
  • Fluent English and one of these languages: French, Swedish, Dutch or Danish at a fluent level, both written and spoken.
  • Good PC skills
  • Problem solving personality with excellent communications skills
  • Reliability and attention to detail

WE OFFER:

  • Opportunity to cooperate with Verizon, one of the largest global Telco providers in the world
  • Full time employment
  • Multicultural, challenging and friendly environment
  • Daily use of languages
  • Extensive training and further career development (CISCO / ITIL Academy)
  • Other employee benefits