Mandarin Speaking Administrator

€25k per year
14 Oct 2016
14 Nov 2016
Steven Moore
Fluent Language
Asian Languages, Mandarin

Back Office Administrator -  Mandarin Speaking

Cork, Ireland

€25,000 per year + package

Excellent opportunity to join this world leading company, this is a back office role with very few phone calls involved.

-  Detailed Verification of Information provided.

-  Liaising with Risk Control Analyst for the identification and detection of suspicious activity

-  First Point of Contact for any verification queries

-  Maintain quality assurance controls by providing regular feedback on SOPs and Operational process. 

-  Working within tough business SLA’s

-  Deliver effective performance in-line with Investigator goals for quality and productivity

-  Liaise with other departments

-  Assisting management with escalated cases and cases that need deeper review

- Participate in Team Meetings 

-  Make timely, practical, effective decisions. Takes initiative without being asked

-  Willing to ask and honestly answer the tough questions. Treats others' opinions with respect

- Fosters cross-functional and cross business teamwork. Builds and promotes team morale.

- Develops and maintains good working relationships with others. Treats others with respect. Builds trust and rapport.

-  Opportunity to be involved in mentoring and coaching new colleagues

Basic Qualifications 

-  Excellent written and spoken business skills and an ability to compose grammatically correct, concise and accurate written responses

-  Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers

-  Demonstrated ability to work independently and make complex investigation decisions with little to no guidance

-  Excellent problem solving skills-

-  Demonstrated ability to analyze problems logically

-  Self-disciplined, diligent, proactive and detail oriented

-  Strong organizational skills

-  Effective prioritization of work time to ensure productivity, fulfil department standards for time spent and individually prioritize multiple tasks of competing urgency


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