VIP Executive - Norwegian/Swedish speaking
Our dedicated Loyalty team based in our London office and also soon in our Malta office, are looking for you to join us and be one of the Player Champions and the safety net for all of our most valuable customers. You will be working in a hands-on way, similar to an account manager, with the players to build relationships and increase brand loyalty and revenues.
What we want is for you to deliver high service standards, offer an enhanced, proactive approach by responding to and initiating contact with players via phone and email in order to increase their lifetime value. What does this mean? Building relationships with our loyal customers by understanding player profiles, road mapping players and paying attention to them.
You will be able to identify potential VIPs from acquisition and see to them from the start to offer them the best experience out there in the gaming world. You shall also bring some back by driving reactivation actions contacting churning or lapsed players with appropriate offers that suit their likes. Here is where the pro-active approach needs to shine through.
On some days you will be putting all of your customers activity into reports; weekly and monthly. Daily you will be working closely with Customer Service, Telesales, CRM and Campaign delivery team to optimize communication with VIPs. It can happen that you are asked to meet up with some of the players during the year and assisting to organize events/gift for them.
So you have been in the online gaming industry for a while and have experience with both the casino and sportsbook services. You started in support, telesales or outbound calling and would like to become more of a specialist when dealing with customers.
You have shown positive interpersonal skills and have the ability to quickly build a rapport with valuable players. Every player should be treated as a VIP and that is your mantra, and that is why you do deliver the best customer service.
When it comes to communication you are confident and articulate well in both English and Norwegian or Swedish and can communicate well to our Scandinavian customer base; whether it’s on e-mail, phone or chat. You are there for players when needed, flexible with your work hours and able to work various shifts if need be.
On top of all this, you are good at multi-tasking and prioritising. Your line manager does not tell you what to do as you are trusted and able to take ownership of daily tasks. Shown once, and you know what to do, asking questions when a task is new but quick to pick up skills and processes quickly.
Being target driven, the competitive salary and bonus structure appeal to you and you like to prove to yourself and team that you can meet targets; both monthly and quarterly ones to meet pre-determined productivity, quality and service levels that ComeOn sets to reach top service.
We are a flat organization which means less managers managing managers. At ComeOn! we put a lot of trust in every individual, we know that if we get the tools and space to do what we do best, we will be both happy and deliver great things. This is why we have some of the greatest minds in the industry working here. Getting this role at ComeOn is a good opportunity for your personal development and progress within the company as well.
Working hard also means that we need to be able to recharge our batteries once in a while and this is the reason why we want our office atmosphere to be relaxed and cosy. Add a boost to your day with the early b’fasts being served from time to time and start your day the right way. Come by to our bright, friendly, central London office and challenge us in a game of ping pong or Fifa and if you're not into that, a studio session at the local gym or a cold drink from the fridge on a Friday late afternoon might be your type of melody.
Apply today to be the next VIP executive at ComeOn. Applications might take 2 weeks to review so please stay cool. We shall get back to you ;)