Swedish and English Customer Care Advisor 21k

London (West), London (Greater)
18 Oct 2016
18 Nov 2016
Fluent Language
Nordic Languages, Swedish
  • Communicate with all distributors by phone, e-mail, or in person and provide excellent and accurate service to their requests.
  • Make sure standards are met or exceeded for customer service levels.
  • Show a high level of professionalism with proper grammar and phone etiquette.
  • Review Held for Payment reports on a regular basis and oversee communication to rectify problem orders.
  • Identify problems with member accounts and/or orders and solve them accordingly.
  • Keep constant communication with your Manager by reporting issues on behalf of the Leaders.
  • Work as a team to develop and improve company policies, procedures and processes to advance customer relations and better meet member needs.
  • Work closely with the Customer Care Team Leader to meet customer requests and exceed expectations.
  • Travel to assigned region to attend conventions, trainings and meetings, on an as needed basis and as directed by management.
  • Other tasks as assigned by the Customer Care Team Leader

Person Specification

  • Fluent in Swedish & English
  • previous experience working in a customer service/call centre environment.
  • Strong customer focus and professional approach.
  • Excellent communication skills, both oral and written.
  • Excellent ability to demonstrate innovation and good judgment/problem solving skills when making decisions.
  • Ability to work effectively as part of a team.
  • Ability to learn new systems and processes.
  • Good computer skills.
  • Works well under pressure and to tight deadlines in order to meet customer needs.
  • Positive “can do” attitude.