Customer Care Advisor – Lithuanian & Russian

London (West), London (Greater)
18 Oct 2016
18 Nov 2016
  • Must be able to read and write fluent in both Russian and Lithuanian
  • Communicate with all distributors by phone, e-mail, or in person and provide excellent and accurate service to their requests.
  • Make sure standards are met or exceeded for customer service levels.
  • Show a high level of professionalism with proper grammar and phone etiquette.
  • Review Held for Payment reports on a regular basis and oversee communication to rectify problem orders.
  • Identify problems with member accounts and/or orders and solve them accordingly.
  • Demonstrate excellent problem solving skills, take ownership of issues and see them through to completion.
  • Keep constant communication with your Manager by reporting issues on behalf of the Leaders.
  • Work as a team, supporting each other to develop and improve company policies, procedures and processes to advance customer relations and better meet member needs.
  • Work closely with the Customer Care Team Leader to meet customer requests and exceed expectations.
  • Other tasks as assigned by the Customer Care Team Leader

There may be opportunities for occasional travel within the European region.

Person Specification

  • Fluent in Lithuanian and Russian.
  • Previous experience working in a customer service/call centre environment.
  • Strong customer focus and professional approach.
  • Excellent communication skills, both oral and written.
  • Excellent ability to demonstrate innovation and good judgment/problem solving skills when making decisions.
  • Ability to work effectively as part of a team.
  • Ability to learn new systems and processes.
  • Good computer skills.
  • Works well under pressure and to tight deadlines in order to meet customer needs.
  • Ability to multi-task
  • Positive “can do” attitude.