IT Service Desk Agent - Fluent German - Dublin

Location
Dublin South
Salary
Base €30-40k
Posted
06 Jan 2017
Closes
06 Feb 2017
Ref
1439 - SAP

Our client is SAP in Dublin are looking IT service desk agents to join their highly experienced team.

Would you like to be part of this exciting company - for they are looking for s looking for talented, IT service desk agents.   

Responsibilities:

  • Fully qualify all incoming IT calls, chats and support tickets in adherence to the agreed SLA
  • Apply solutions, workarounds, patches and fixes as defined in our Knowledge Base
  • Effective dispatch to the correct organization and resolver group
  • Update our internal Knowledge Base to ensure all new solutions are made available to all IT support teams.
  • Highlight all potential major incidents and problems to the respective service and problem managers
  • Ensure compliance with all security standards and policies

Experience

  • 6 – 12 months experience in an IT support center or related support environment, 
  • Strong Knowledge of Outlook email connectivity
  • Password administration
  • RSA securID hard token and soft token administration
  • Networking -  VPN, Proxies, LAN and WLAN, Direct Access.
  • Mobility -  iPhone, iPad, Android and Exchange Active Sync

Email your cv to ethna.rossiter@manpower.ie or call me on 086 025 7479