Customer Service Advisor (IT HelpDesk)
- NO EXPERIENCE REQUIRED
- EUROPEAN CITIZENSHIP REQUIRED
- OPEN VACANCIES IN CUSTOMER SERVICE, FINANCE & ACCOUNTING, CREDIT MANAGEMENT, HUMAN RESOURCES, INFORMATION TECHNOLOGY.
Location: Cracow / Katowice (PL)
Handling incoming phone calls / e-mails from customers regarding technical issues related to: hardware, software and network
Delivering professional and prompt service to the customers
Keeping records of all customers’ inquiries in the reporting system
Analyzing and resolving most common inquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
Sending more complex inquiries to the relevant IT Support Team
- Fluent in one of the required language both verbal and written.
- Good knowledge of English
- Excellent verbal and written communication skills
- Ability to work in a team
- Basic experience in Windows XP (Windows 7 would be an advantage), MicroSoft Office and MicroSoft based applications
- Good knowledge of MS Word and MS Excel
- Experience in customer service would be an asset
- Basic technical support experience an advantage but not necessary
- Flexible, well-motivated team player, ability to work under pressure
What we offer:
- Work in multinational company for well - known, global brands, supported by 6000 professionals in 30 languages
- Clearly defined career path (experts or managers), wide range of trainings - over 20 000 online trainings and books also available at home, trainings in classroom, funding for learning foreign languages
- You will learn best practices and global business from experts. Over 900 certificated professionals in the field of PMP, SAP, ACCA, etc.
- You will work in an inspiring atmosphere.
- In addition to the salary you will receive attractive benefit package (medical care for whole family, life insurance), flexible forms of employment (FLEXI Program).
- You can recommend friends in Referral Programand collect awards! Our offices are conveniently located with “Bicycle-friendly” certificate!
Apply immediately - We will be happy to get in touch with you and provide more details.
Referral program: If you have friends who look for a job and would find this opportunity attractive, send their CVs to us. If your friend is hired, you will be rewarded with 100 euros.