Mandarin Speaking Administrator
Back Office Administrator - Mandarin Speaking
€25,000 per year + package
Excellent opportunity to join this world leading company, this is a back office role with very few phone calls involved.
- Detailed Verification of Information provided.
- Liaising with Risk Control Analyst for the identification and detection of suspicious activity
- First Point of Contact for any verification queries
- Maintain quality assurance controls by providing regular feedback on SOPs and Operational process.
- Working within tough business SLA’s
- Deliver effective performance in-line with Investigator goals for quality and productivity
- Liaise with other departments
- Assisting management with escalated cases and cases that need deeper review
- Participate in Team Meetings
- Make timely, practical, effective decisions. Takes initiative without being asked
- Willing to ask and honestly answer the tough questions. Treats others' opinions with respect
- Fosters cross-functional and cross business teamwork. Builds and promotes team morale.
- Develops and maintains good working relationships with others. Treats others with respect. Builds trust and rapport.
- Opportunity to be involved in mentoring and coaching new colleaguesBasic Qualifications
- Excellent written and spoken business skills and an ability to compose grammatically correct, concise and accurate written responses
- Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers
- Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
- Excellent problem solving skills-
- Demonstrated ability to analyze problems logically
- Self-disciplined, diligent, proactive and detail oriented
- Strong organizational skills
- Effective prioritization of work time to ensure productivity, fulfil department standards for time spent and individually prioritize multiple tasks of competing urgency
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