Customer Consultant position for Danish Speaker in Boxtel, Netherlands.
Our client provides services in Europe before, during and/or after the purchase of a product or services. They are the best when it comes to deal with Information technology, personal storage, climate control, home security, video, audio, internet security, software etc.
Assist customers with installations, troubleshooting and problem solving in an efficient and customer friendly manner and thus delivering a positive customer experience
Answering inbound contacts (phone, email, web chat) from customers
Troubleshooting, diagnosing and resolving any product related questions or problems
Logging customer details, documenting the problem and escalating whenever necessary
Ensuring customer satisfaction in all customer contacts
Required skills and competencies:
Fluent in Danish and Advanced English
Able to follow procedures
Good troubleshooting skills
Excellent customer service skills
Good typing skills and able to multitask
Contact centre working experience is advantageous
Attractive salary with an additional bonus
Excellent relocation package
Possibility of career progress
Please, send your most updated CV.
I am looking forward to hearing from you.