Speak French? We have an excellent opportunity as a Customer Support in Netherlands for you!

Location
Netherlands
Salary
Competitive salary + Relocation package
Posted
11 Jan 2017
Closes
11 Feb 2017
Ref
HCBXFRCSVR

Our client provides services in Europe before, during and/or after the purchase of a product or services. They are the best when it comes to deal with Information technology, personal storage, climate control, home security, video, audio, internet security, software etc.

Job summary:

Assist customers with installations, troubleshooting and problem solving in an efficient and customer friendly manner and thus delivering a positive customer experience

 

Main tasks:

Answering inbound contacts (phone, email, web chat) from customers

Troubleshooting, diagnosing and resolving any product related questions or problems

Logging customer details, documenting the problem and escalating whenever necessary

Ensuring customer satisfaction in all customer contacts

 

Required skills and competencies:

French native;

Advanced English;

Computer literacy

Able to follow procedures

Good troubleshooting skills

Excellent customer service skills

Good typing skills and able to multitask

Contact centre working experience is advantageous

Self-starter

Resilience

 

The benefits:

Attractive salary with an additional bonus

Excellent relocation package

Professional training

Possibility of career progress

Please, send your most updated CV.

I am looking forward to hearing from you.