German Customer Support Specialist
Diligent Corporation is a software-as-a-service (SaaS) company specializing in secure productivity and collaboration tools designed to streamline board meeting management, and facilitate better board communications. Diligent Boards is the world’s leading board portal solution, providing admins, executives and board members with the technology to increase board engagement, promote effective decision making, and improve corporate governance. With more than 140,000 users worldwide, supported by a dedicated 24/7/365 customer success team, Diligent has set the standard for excellence in product and service for the world’s leaders and boards.
Due to phenomenal growth, we are seeking a German Customer Support Specialist to handle Tier I support and client relationships by answering Support calls from our clients, resolving issues and ensuring all appropriate follow up to confirm complete client satisfaction. Our support team works closely with both our Customer Success Team and our ProdOps team to ensure speedy resolution of all issues, and you must be extremely proficient in articulating with both technical and non-technical staff and users.
The primary attribute we are looking for is excellent customer service skills with superb communication skills who has a passion for helping people and who is unflappable under pressure. You will have a commitment to offer the best customer service possible and the self-confidence to work with senior executives across the globe.
The position is Monday through Friday as well as requires working 1 weekend per month starting at 7:00am.
- Bilingual in German and English
- 2+ years’ experience of phone based Software Application/Technical Support, supporting end users
- Working knowledge of Windows OS
- Superb communication and customer handling skills
- Ability to think on your feet in a highly demanding and fast moving environment
- Excellent communication skills
We value our employees’ time and efforts. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.
Diligent offers a strong compensation and benefits package, including pension. We are a casual but professional team, with this role working in our London offices.
In lieu of a cover letter, candidates should submit 4 bullet points outlining why they would be an excellent fit for this role, along with their resume or CV.
Local candidates only, no recruiters or phone calls, please. We are a Drugfree Workplace.