French or German Speaking Technical Support - Automotive

Location
Luton
Salary
£32k - 35k per year + relocation assistance
Posted
20 Aug 2017
Closes
20 Sep 2017
Ref
sm06596059650995lut
Contact
Steven Moore
Industry
Engineering

German or French Speaking Technical Assistance – Automotive

Luton, Bedfordshire, England

£32-35k per year + relocation

Responsible for providing Technical Assistance support to the Dealer network. Investigate the Dealer’s request for support, carry out research as required using  databases, own experience and escalate as required in order to provide the Dealer with the information to resolve the request.

Responsibilities include:

  • Handles contacts via telephone and electronic communications
  • Fully investigates the technical request using systems, protocol and procedures
  • Escalates requests that cannot be resolved to other team members, team leaders located both in the UK and Germany
  • Follows up all requests to resolution in agreed service levels
  • Delivers service excellence by efficiently problem-solving and reacting in a professional, polite and clear manner at all times
  • Accurately logs all dealer contacts and follows up on cases using database systems
  • Where necessary liaises with business partners internally and externally to develop case resolutions and action plans
  • Reads and researches relevant materials and resources to stay current with product and technical information
  • Attends team and other meetings for review of issues, assignments, regular discussion
  • Performs other related duties, as assigned
Minimum Skills
  • Full motor vehicle engineering apprenticeship or a technical degree related to automotive engineering
  • Minimum 3 – 7 years automotive technical work experience, gained either in a dealership or with an OEM or OEM supplier business
  • Fluent French or German and good level of English
  • Good overall knowledge of current automotive technology and the leading  product ranges
  • Excellent interpersonal skills, able to build constructive & effective relationships, using appropriate rapport, diplomacy and tact.
  • Ability to resolve technical queries to a high level remotely by telephone / email
  • Ideally Manufacturer / Importer experience within a technical department
  • Good computer literacy - competent in the main Microsoft Office packages
  • Able to write clearly and succinctly in a variety of communication settings and styles
  • Time Management Skills, able to use time effectively and efficiently
  • Customer Focus, dedicated to meeting the expectations and requirements of internal & external customers
  • Full valid vehicle driving licence
 

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