Customer Service Advisor

Manchester, Greater Manchester (GB)
Excellent salary (DOE) + Benefits
20 Dec 2016
20 Jan 2017

Customer Service Advisor - Manchester

Are you looking for jobs in Manchester?

As the world’s biggest car hire booking service (part of the Priceline Group), we’re looking for Customer Advisors to join our international Service Centre team, where you’ll be the ultimate in "help" to our customers (via phone, email & live chat).

We’re looking for people to join us for a full-time position (37.5 hours weekly) on a rotational pattern.

Main responsibilities

Deliver a high level of customer service by:

  • Helping each customer find their ideal car.
  • Spotting opportunities to provide information that your customer may require at a later stage.
  • Dealing with requests between booking and pick-up.
  • Conducting post-travel investigations after the rental has finished.

Our ideal person

  • Respectful & confident communicator; passionate about providing the best experience possible.
  • Takes ownership of their work and multi-tasks well.
  • Fluent in English (verbal & written)
  • Have superb problem-solving skills and is able to flex to different customer profiles.
  • Has a valid UK work permit.

What will offer you

  • Paid 4 week induction training.
  • City centre location, with multimillion pound refurbishment just complete.
  • Terrific career progression - our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance.
  • Paid holiday time (30 days including statutory public holidays, which increases with service).
  • Free fruit, porridge, cereals, hot & cold beverages, subsidised restaurant on site and sick pay, discounts for restaurants/entertainment/leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity/paternity pay, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning, onsite training with self-development facilities,recognition for length of service/personal milestones, professional membership subscriptions paid, quiz nights, charity fundraising events, study sponsorship, ability to "buy/sell" extra holidays and exclusive car hire rates for you, your family/friends.