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Our client is a multinational business process outsourcing and information technology services company
The role of the IT Support is professionally assisting clients in IT related matters using virtual tools: phone, chat, e-mail or ticketing platforms.
- Taking calls in Swedish language
- Handling emails / webcases , translating them into the appropriate language, depending on customer requirements
- Document cases for each incident, handle cases meeting SLAs(customer requirements), follow up case status
- Troubleshooting IT problems according to the SOPs and previous trainings
- Fluency in English and Swedish
- Good PC skills
- Problem solving skills
- Highly customer oriented behaviour and way of working
Compensation and benefits:
- Excellent chance to make your career into Customer/technical support
- Long distance recruitment process
- Competitive salary
- Excellent Relocation package-Booked flight tickets and 2 weeks accommodation
- Rent allowance for 2 years
- Strong benefits package
- Multinational working environment
- Realistic opportunities to develop within international organization
An excellent chance to join a global outsourcing organization having network of more than 35 operations centres in 12 countries hires 36,500 employees worldwide.