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Work for a global outsourcing organization providing services within Finance & Accounting, Collections and Customer Service, Insurance, Supply Chain & Procurement, Analytics, Enterprise Application, IT Infrastructure and Management.
- Fluent in Swedish & Advanced in English
- Communicative personality
- Friendly Personality
- Resolves customer questions and concerns effectively and efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding.
- Identifies and documents adverse events and quality complaints following standard operating procedures
- May make outbound calls related to the service request, and/or follow-up to a customer inquiry
- Ensures customer satisfaction and loyalty by assisting customers and resolving a wide variety of customer requests and feedback.
- Other duties as assigned
- Long distance recruitment process
- Competitive salary (40% more than average salaries in Romania)
- Excellent Relocation package: flight tickets and 2 weeks accommodation
- Rent allowance for 2 years
- Multinational working environment
- Realistic opportunities to develop within international organization
- Training provided