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Make the right switch in your career path with Cisco!
Cisco is a worldwide leader in IT that designs, manufactures and sells networking equipment to a range of global clients. They offer a wide range of products to businesses including routers, switches, VoIP phones, video conferencing and security equipment. We are looking for talented individuals who have experience in customer service, have strong computer skills and enjoy working as part of a team.
As Cisco Frontline Agent, you will act as first point of contact for any Cisco customer, partner or employee, providing support by telephone email and chat. You will be responsible for solving customer problems by obtaining correct information from the customer. These problems will range from redirecting calls, arranging an engineer visit to educating the customer on their issue using the Cisco website. Professional interaction with the customer is essential, so excellent telephone skills are necessary. All agents take ownership of the customer issue until it is fully resolved.
Cisco Frontline Agents can also develop their skills by completing Cisco Certifications (CSE/CCNA) after probation is passed.
Belfast is a vibrant, multicultural and exciting place to live. As the capital of Northern Ireland, it is home to over 300,000 people and boasts a wide variety of exciting attractions, including Titanic Belfast, Game of Thrones tours, and a vibrant night life with regular music, art, social events, sport and much more. Right on the door step you’ll find outstanding mountains, countryside and spectacular coastlines.
Finding accommodation is simple with the support of our relocation team. Accommodation, transport and the general cost of living are all very reasonable in Belfast.
Belfast is a very welcoming city and we do our best to make sure the move is as easy and enjoyable as possible!