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Overview of Role: (please briefly describe the key purpose of the role, job summary)
This position is responsible for selling Silversea Cruises and related shore side products and services to the consumer, via inbound and outbound phone sales activities. Utilise web and other lead / inquiry sources to generate sales and grow long-term customer relationships. Develop customer relations by initiating calls, emails or other types of contacts to consumers, recommending appropriate cruise packages. Work directly with the consumers to provide a personalised luxury customer service experience. Work within the global sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term sales goals in line with company vision and values.
Key Responsibilities: (please describe main activities of the role, essential job functions, duties and responsibilities)
Relationships and Roles:
Internal / External Cooperation
Bachelor’s degree preferred
Years of experience:
2-5 years’ experience in Consumer Sales (inbound/outbound) in travel/hospitality industry or other industry with complex selling processes
Essential qualifications and skills: