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Our client is a fast growing tech-company providing tools and services to online marketplaces around the world.
Their moderation teams are at the core of their business and essential to their success. They invest in their co-workers and love to see their employees grow with the company.
We are now looking to employ a dynamic and positive-minded Assignment Manager (Italian speaking) to strengthen further their growing operations within Malta office.
Overview of the role:
The Assignment Manager is a central leader who takes full responsibility for the services delivered by the whole assignment, and who constantly works to improve profitability and quality levels with a high client focus.
Reporting directly to the Service Delivery Manager, the selected candidate must be a goal-oriented person with a proactive mind-set to ensure online security and safe content for the users. She/he must be a team player to be able to communicate effectively with the internal teams and the client to ensure full customer satisfaction.
The assignment manager is responsible to:
To achieve this the Assignment Manager maintains and extends the relationship with the client in order to clarify their expectations and deliver agreed services, as well as identifying business opportunities to further extend the scope of the assignment.
The person also works actively on a day to day basis in engaging all people in the assignment towards the results, and is involved in the recruitment, training, performance monitoring, and coaching.
Skills, Knowledge & Expertise: