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Nordic Speaking Customer Care Professional
Pay Rate: £9.89
Working Hours: 35 hours per week over 5 days (Monday to Saturday 8am - 4pm)
American Express is a global service company, providing customers with exceptional access to products and experiences that enrich lives and build business success.
Each day, we make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services, enabling them to do and achieve more.
We're committed to becoming the world's most respected service brand and daily deliver extraordinary service to our customers, constantly reinventing our ways of working to ensure we offer rich rewards that redefine expectations for our clients and ourselves.
The CFN Nordic Disputes Customer Care professional will be responsible for processing all Disputes raised within the agreed time frames and investigating all issues raised by cardmembers. Communicating the case status effectively to all parties involved whilst driving increased customer satisfaction by assuring the highest standard of service and relationship care at all times. Candidate will have the excellent opportunity to be multiskilled, and duties may vary daily dependant on the resource and volumes of work on each function. The role may also involve incoming and outgoing calls to internal as well as external customers.
Previous administrative and customer focused experience is an advantage.
Outstanding customer care, excellent organizational and communicational skills with an eye for detail. Must be numerate, literate and have the ability to learn quickly and to analyse documentation against the guidelines.
Nordic language (Danish, Norwegian, Finnish or Swedish)
We place great importance on doing what is right, what is best and what is innovative. And we continue seeking people to champion these values and beliefs as we grow. The world's a big place, filled with big ideas and amazing people. And we want the best of them here at American Express. We're interested in where you came from, but we're even more excited about where you will go with American Express.
Blue Box Benefits - What's in it for you?
Our state of the art office in the heart of Brighton provides onsite facilities including a restaurant, coffee bar and gym, designed to put your wellbeing first.
At American Express, you will be part of a thriving and engaged culture where employee engagement and satisfaction ratings consistently place us as one of the best big companies to work for in the UK (Glassdoor Best Places to Work, 2017).