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Our client is a global service company, providing customers with exceptional access to products and experiences that enrich lives and build business success.
Each day, they make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services, enabling them to do and achieve more.
Our client is committed to becoming the world's most respected service brand and they deliver extraordinary service daily to their customers, constantly reinventing ways of working to ensure they offer rich rewards that redefine expectations for their clients and themselves.
If you are passionate about delivering extraordinary service, results driven and interested in working for a world-class global brand, then the position with our client may be an ideal fit for you.
Every one of our Credit Specialists represents our client's brand. They take work seriously because they are more than just a voice on the telephone, they're problem solvers and relationship builders. The people you will work with, and the Card Members you will care for, value your passion and unique personality as much as our client does.
In the German/Austrian Past Due team, you will be responsible for managing first contact resolution with Card Members who are either overdue or have had a rejected direct debit payment. These Card Members require re-education on the impact of late or rejected payments. You will display exceptional negotiation skills for the collection of overdue payments to avoid potential losses to the company, resolving and preventing future occurrence.
You will be part of a team that delivers world class results, both for Card Members and the business. In your role you will:
-Negotiate for the collection of overdue payments;
-Secure the repayment of due and overdue funds;
-Put in place repayment plans that balance the customer's ability to repay and ongoing account management;
-Uphold our client's brand image and customer loyalty through outstanding customer service;
-Work to the highest standards with a balanced delivery of both outstanding customer experience and shareholder value.
For this role, prior experience in call centres or credit environments is not necessary. More importantly, you must be:
-A fluent German speaker;
-An excellent communicator with exceptional interpersonal skills;
-Highly assertive with an accomplished telephone manner;
-Confident taking initiative and making judgement calls;
-Able to use negotiation and relationship management skills to provide win-win outcomes;
-Highly self-motivated, results-oriented and positive;
-A team player;
-Well-presented and professional;
-Passionate about our client and their customer service.
You must be flexible to work in a shift-based role, on a 35 hour per week rota.
Blue Box Benefits - What's in it for you?
Our client's state of the art office in the heart of Brighton provides onsite facilities including a restaurant, coffee bar and gym, designed to put your wellbeing first.
Working for our client you will be part of a thriving and engaged culture where employee engagement and satisfaction ratings consistently place us as one of the best big companies to work for in the UK (Glassdoor Best Places to Work, 2017).